Privacy Policy

April 23, 2020 

Circles Learning Labs Inc. (hereafter Circles) is an independent start-up. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website and the products and services provided through our website. It does not apply to any third party site or service linked to our website or recommended or referred by our website, through our products or services, or by our staff.

TOPICS

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
What are your data protection rights?
Cookies
How do we use cookies?
What cookies do we use?
Third-party cookies
How to manage cookies
Privacy policies of other websites
Changes to our privacy policy
Contact information for questions or complaints

What data do we collect?

Circles collects the following data from people requesting information on our website www.circl.es :

  • Any data you choose to provide us with like
    • Personal identification information (first name, last name and email) to provide you with further information 
    • Comments or feedback you provide to improve our services

On www.circl.es we are connected to a range of external service providers. You can find their privacy policies linked below.

Circles collects the following data from people using the Circles space (found at URLs starting with www.meet.circl.es ) and www.my.circl.es :

  • Personal identification information (first name, last name, and email) to make sure you can use the platform
  • Data that help us troubleshoot, in case of technical issues (e.g., browser, OS, packets lost, IP address)
  • Behavioral data from the Circles meeting room, such as attendance, feature usage, and talk time, to help us improve our services and provide metrics reports to customers
  • Meeting notes and action items for you to use in the upcoming meetings
  • Survey feedback to improve our services and report back to you

In the Circles space (www.meet.circl.es) and on www.my.circl.es we use an external system called Chatlio for customer support . You can find their privacy policy linked below.

How do we collect your data?

You directly provide Circles with most of the data we collect. We collect data and process data when you:

  • Register online
  • Sign up to receive resources from our website
  • Complete a customer survey or provide feedback
  • Use or view our website via your browser’s cookies
  • Use the Circles meeting room

Our Company may also receive your data indirectly when a person you are working with signs you up for Circles. 

How will we use your data?

We use data provided to us via your sign up to:

  • Communicate with you
  • Provide you with access to the Circles space

We use data generated in the Circles space to:

  • Improve the meeting experience. Your information helps us better serve individual needs as well as troubleshoot your support requests when necessary.
  • Reply effectively to questions, comments, issues, and feature requests.
  • Monitor and analyze platform, features, and tool usage to improve our services.

How do we store your data?

Our company website www.circl.es is hosted on the Wix.com platform. Your data will be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Also your information exchanged in the Circles space (pages starting with www.meet.circl.es ) and on www.my.circl.es is stored securely on the Amazon Cloud. All data is encrypted at rest and in motion. This means that everything you send us and all data we store that is related to the service we provide you is encrypted. This means your communication and information shared is converted into code, to prevent unauthorized access. Therefore, no one else can listen to what you say or see in our meeting room. 

Data that can be accessed via my.circle and the user homepage, such as agendas (and changes made to them) and parking lot/action items, is stored securely on our server. 

Third party access to your data

We give certain independent contractors access to Personally Identifiable Information, like usernames and emails, so that they can help us provide our services, like customer support and product development. All those contractors are required to sign contracts in which they promise to protect the data using procedures reasonably similar to ours. 

We also may disclose data to attorneys, collection agencies, or law enforcement authorities to address potential AUP violations, other contract violations, or illegal behavior. And we disclose any information demanded in a court order or otherwise required by law or to prevent imminent harm to persons or property. Finally, we may share data in connection with a corporate transaction, like a merger or sale of our company, or a sale of all or substantially all of our assets or of the product or service line you received from us, or a bankruptcy.

What are your data protection rights?

Circles would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Circles for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Circles correct any information you believe is inaccurate. You also have the right to request Circles to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Circles erase your personal data, as required by law.
  • The right to restrict processing – You have the right to request that Circles restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Circle’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Circles transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: 

    Call us at: +1 (917) 810-8176 
    Or write to us: 453 6th Street, Brooklyn, NY 11215

    Cookies

    Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

    For further information, visit allaboutcookies.org.

    How do we use cookies?

    Our Company uses cookies in a range of ways to improve your experience on our website and platform, including:

    • Keeping you signed in
    • Understanding how you use our website
    • Providing you with support, if you click the support button

    What cookies do we use?

    For our websites and our services to function correctly, we use a number of different cookies. Below you find the list on cookies we use on our website circl.es, our dashboard my.circl.es and on our Circles space meet.circl.es. Further below, you find a list of third-parties, whose cookies are found on our websites.

    NamePurposeCookie Type and Duration
    __hsscWebsite Analytics for performance (HubSpot)First-party session cookie, deleted when browser is closed
    __HssrcWebsite Analytics for performance (HubSpot)First-party session cookie, deleted when browser is closed
    __hstcWebsite Analytics for performance (HubSpot)First-party persistent cookie, deleted after 13 months
    _fbpGathers information for advertisement products such as real time bidding from third party advertisers (Facebook)First-party persistent cookie, deleted after three month
    _gaDistinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. (Google Universal Analytics)First-party persistent cookie, deleted after 2 years
    _gatLimits the collection of data on high traffic sites to increase performance (Google Universal Analytics)First-party session cookie, deleted when browser is closed
    _gid
    Anonymously tracks site visits (Google Analytics)First-party persistent cookie deleted after 1 day
    XSRF-TOKEN
    Helps with site security in preventing Cross-Site Request Forgery attacksFirst-party session cookie, deleted when browser is closed
    hsSecurityFirst-party session cookie, deleted when browser is closed
    ssr-caching
    Indicates how a site was rendered.First-party session cookie, deleted when browser is closed
    svSessionIdentifies unique visitors and tracks a visitor’s sessions on a siteFirst-party persistent deleted after two years
    ubvtAnonymously collect information about user-site and user-landing page interactions to ensure performance (Unbounce)First-party persistent cookie deleted after 72 hours
    • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
    • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

    Third-party cookies

    Some of our pages are build using third-party services or display content from external providers, e.g. YouTube, Facebook and Pinterest. As a result, you first have to accept their specific terms and conditions to make use of the according parts of our pages. This includes their cookie policies, which we have no control over.

    Third-party providers on Circles websites:

    Chatlio
    Facebook
    Wix
    HubSpot
    Pinterest
    Linkedin
    Vimeo
    Youtube
    Google
    Unbounce

    These third-party services are outside of the control of Circles. Providers may, at any time, change their terms of service, purpose and use of cookies, etc.

    How to manage cookies

    You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

    Privacy policies of other websites

    The Circles websites contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, like the participant survey or external cloud documents shared in the Circles meeting room, you should read and agree to their privacy policy.

    Changes to our privacy policy

    Circles keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 23 April 2020.

    Contact information for questions or complaints

    If you have any questions or wish to report a complaint about Circle’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

    Email us at: experience@circl.es
    Call us at: +1 (917) 810-8176 
    Or write to us: 453 6th Street, Brooklyn, NY 11215

    You can also contact your local data protection authority if you have concerns regarding your rights under local law.

    In a world of physical distance, circles facilitate authentic human connection.

    In a circle, 3-12 participants contribute equally, share openly, and push each other to act.

    We spent years with academics and practitioners, honing best practices and building a technology platform. Our circles have helped scale peer learning, sustain manager and leadership development, move live training online, onboard new employees, support career development, teach collaboration, and build community.

    We’ve been grateful for the support and the referrals from our large corporate partners, schools, and communities who have been hiring us to help design, facilitate and manage Circles programs.

    In order to keep up with the interest in our system and technology, please help us understand your needs by answering a few questions.



    Make human connections.

    Contact us below to find out how.